Provide support to both internal and external customers, as well as assist outside sales in quotation and order administration. Work Design: works under general supervision. Resolves non-routine problems by applying general policies, practices, procedures and principles. This person will work with the site manager to insure a high level of customer satisfaction.
Welding experience required. Welding knowledge in TIG, MIG, stick and filler metals.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Assist customers both in person, over the phone and on the computer, with the processing of orders and proposals.
- Follow up on leads, and assist in development of industrial, commercial and residential customer sales.
- Coordinate with manufacturing to determine delivery dates based on customer needs.
- Personally expedite “Rush” & “Hot” orders.
- Provide first line technical support.
- Order entry and invoicing.
- Learn product line and be able to explain product benefits and features to customers.
- To organize work, problem solve, and multi-task in a fast paced environment.
- Restocks store merchandise as needed. Arranges stock on shelves or racks in sales area and keeps merchandise in order. Marks or tickets merchandise.
- Assists with special sales and promotions.
- Assist in warehouse in shipping & receiving, inventory stocking, cleaning, labeling, inventory cycle counts or other tasks.
- Maintains showroom cleanliness by procedures set forth by management.
- Ensure all safety rules are strictly observed.
- Establish personal relationships with customers and end users.
- Provide supervisory and team leadership on an occasional basis when site management is absent.
- Perform other projects and duties as assigned.
Matheson is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC.
Qualified applicants will receive consideration for employment without regard to their race, color, Religion, national origin, sex, protected veteran status, or disability
EOE AA M/F/VET/Disability