The Customer Service Supervisor is responsible for coaching and developing a team of domestic Customer Service Representatives (CSR’s) to ensure that Matheson Tri-Gas’s (MTG’s) customer service meets the performance expectations of the Specialty Gas and Semi-Gas Divisions.
-Contract review upon receipt of order
-Accurate customer data entry (including pricing), invoicing
-Prompt processing of returns, credits and complaints
-Efficient management of customer orders via phone, purchase order, EDI and/or e-commerce.
-Proactive solicitation of customer feedback through use of customer surveys and the customer complaint system.
CORE COMPETENCIES REQUIRED (Skills essential to job success): Interpersonal savvy, functional and technical skills, organizing, time management, problem solving, customer focus, negotiating, decision quality, timely decision making, building team spirit.
CORE COMPETENCIES DESIRED (Skills that enhance job success): Peer relationships, dealing with ambiguity, composure, conflict management, integrity and trust.
Knowledge of MTG’s business
Knowledge of MTG’s functional areas
Knowledge of MTG’s products
Knowledge of MTG's transaction systems
Knowledge of invoicing and shipping procedures
Knowledge of compliance and regulations as it relates to shipping/handling of MTG’s products
Knowledgeable in the utilization of quality tools such as process mapping and overall system design based upon prevention, performance management and metrics
Matheson is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC.
Qualified applicants will receive consideration for employment without regard to their race, color, Religion, national origin, sex, protected veteran status, or disability
EOE AA M/F/VET/Disability
Training, Education and Experience required
3-5years of Customer Service experience, proven management capability, preferably in the specialty gas/equipment business
BS in business, marketing, logistics, or a technical degree (Optional)